Your Patient-Centered Medical Home
Welcome to the Patient Page —your resource for everything you need to make your visit as smooth and stress-free as possible. Here, you’ll find easy access to important paperwork, helpful information about insurance and billing, and step-by-step guidance on how to schedule appointments with our care team. Whether you’re a new patient preparing for your first visit or a returning patient with questions about our services, we’re here to support you at every step.
Our goal is to provide clear answers and convenient tools so you can focus on what matters most: your health and well-being.
General Information
Same Day Appointments and Appointment Availability
We do our best to offer same-day appointments whenever possible, because your health and peace of mind matter to us—especially when you’re feeling sick or injured. If you need to be seen today, please call our office as early as you can so we can reserve a spot for you, 616-785-3883.
Please note our strict late arrival policy: To ensure each patient receives the attention they deserve, we kindly ask that you arrive on time for your appointment. If you arrive more than 5–10 minutes past your scheduled time, we may need to reschedule your visit. Thank you for your understanding and cooperation!
If you need to cancel or reschedule an appointment, we kindly ask for at least 24 hours’ notice. This helps us care for other patients who may need that time. Cancellations with less than 24 hours’ notice may be subject to a $40 fee (or $60 for extended visits or procedures). These fees also apply to multiple short-notice cancellations.
24/7 Emergency & After-Hours Care
Your care is our priority—day or night. West Michigan Family Medicine offers around-the-clock coverage, with a physician always available to help you, 24 hours a day, 7 days a week, all year long. For routine questions or non-urgent needs, we encourage you to reach out during our regular office hours. If you have an urgent concern after hours, simply call our office to connect with our answering service and an on-call physician will assist you. Please note: excessive or non-urgent use of the after-hours line may result in a $25 charge per call.
Your First Appointment
We’re excited to welcome you! To help make your first visit as smooth as possible, please plan to arrive a little early so we can get any final details taken care of. For your convenience, you can download and fill out your New Patient Paperwork ahead of time and bring it with you to your appointment. Don’t forget to also bring your current insurance card, a list of your medications (including any over-the-counter items), your medical and surgical history, recent test results or records, and the name and contact details of your preferred pharmacy. This helps us give you the best possible care from day one!
Financial Policy
We kindly ask that payment be made at the time of your visit, unless we’ve made other arrangements ahead of time. For your convenience, we accept cash, check, money order, all major credit cards, and online payments through our secure ePay form. Please remember that your health insurance is a contract between you and your insurance company, so it’s a good idea to know what your plan covers. West Michigan Family Medicine partners with most health plans and will gladly bill other carriers on your behalf.
Patient Paperwork
If you’re joining us as a new patient, we invite you to download and complete the forms below before your first visit. Bringing these filled-out forms with you—at least 15 minutes ahead of your scheduled appointment—helps us get you registered quickly and makes your check-in smooth and easy. We look forward to welcoming you!
• New Patient Adult Paperwork (18+)
• New Patient Adolescent Paperwork (13-17)
• New Patient Pediatric Paperwork (Birth-12)
• Record of Release *From WMFM
• Record of Release *To WMFM
Insurance
We’re proud to partner with a wide range of insurance providers to help make quality care accessible for you and your family. Some of the plans we accept (among others) include:
• Aetna
• Blue Cross Blue Shield of MI
• Priority Health
• United Healthcare
If you have any questions about your coverage, please feel free to reach out to your insurance company or give our office a call—we’re here to help!